Privacy Policy

What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express interest in our products or Services, participate in activities, or contact us. The personal information we collect may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Job titles
• Usernames
• Contact preferences
• Billing addresses

Sensitive Information

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Data about a person's sex life or sexual orientation
• Information revealing race or ethnic origin
• Information revealing religious or philosophical beliefs
• Credit worthiness data
• Student data

Payment Data

We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by Stripe. You may find their privacy notice at https://stripe.com/privacy.

Social Media Login Data

We may offer you the ability to register using your existing social media account details (Facebook, X, or similar). If you do, we will collect certain profile information from your social media provider. See Section 7 — How Do We Handle Your Social Logins?

Information Automatically Collected

In Short: Some information — such as your IP address and browser characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This may include device and usage data such as your IP address, browser type, operating system, language preferences, referring URLs, device name, country, location, and how and when you use our Services. This information is used primarily for security, operations, and internal analytics.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more in our Cookie Notice: https://www.actionsmatter.org/cookies/.

The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, and performance information our servers collect — including IP addresses, browser type, pages viewed, and device event information.
• Device Data. Information about the computer, phone, or tablet you use to access the Services — including IP address, device identification numbers, browser type, hardware model, and operating system.
• Location Data. Information about your device's location, which can be precise or imprecise. You may opt out by disabling Location settings on your device, though this may affect certain features.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Information Collected from Other Sources

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

To enhance our ability to provide relevant marketing and services, we may obtain information about you from other sources — such as public databases, joint marketing partners, affiliate programs, data providers, and social media platforms. This may include mailing addresses, job titles, email addresses, phone numbers, intent data, IP addresses, social media profiles, and custom profiles used for targeted advertising and event promotion.

If you interact with us on a social media platform using your social media account, we receive personal information from that platform such as your name, email address, and gender. You may have the right to withdraw your consent to the processing of that personal information. Please note that their own use of your information is not governed by this Privacy Notice.

How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, prevent fraud, and comply with law. We may also process your information for other purposes with your prior explicit consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication — so you can create and log in to your account.
• To deliver services to you — to provide you with the service you've requested.
• To respond to user inquiries and support requests — to resolve any potential issues you encounter.
• To send administrative information — including product changes, policy updates, and similar communications.
• To fulfill and manage your orders — including payments, returns, and exchanges.
• To enable user-to-user communications — if you use features that allow communication between users.
• To request feedback — to contact you about your use of our Services.
• To send marketing and promotional communications — in accordance with your preferences. You may opt out at any time. See Section 11.
• To deliver targeted advertising — personalized to your interests and location. See our Cookie Notice.
• To protect our Services — including fraud monitoring and prevention.
• To identify usage trends — to better understand and improve our Services.
• To evaluate marketing effectiveness — to understand which campaigns are most relevant to you.
• To save or protect an individual's vital interest — such as to prevent harm.

What Legal Bases Do We Rely On to Process Your Information?

In Short: We only process your personal information when we have a valid legal reason to do so — such as your consent, compliance with law, fulfillment of contractual obligations, protection of your rights, or our legitimate business interests.

When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations and with specific third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some tracking technologies help maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising — including to display ads tailored to your interests or send abandoned cart reminders.

To the extent these technologies are deemed a "sale" or "sharing" under applicable US state laws, you can opt out by submitting a request as described in Section 13.

Specific information about how we use cookies and how you can refuse certain cookies is in our Cookie Notice: https://www.actionsmatter.org/cookies/.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. Google Analytics Advertising Features we may use include: Google Analytics Demographics and Interests Reporting, Remarketing with Google Analytics, and Google Display Network Impressions Reporting. To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout. You can also opt out via Ads Settings or Google's Privacy & Terms page.

Do We Offer Artificial Intelligence-Based Products?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer AI-powered products, features, or tools (collectively, "AI Products"). These tools are designed to enhance your experience. The terms in this Privacy Notice govern your use of AI Products within our Services.

Use of AI Technologies

We provide AI Products through third-party service providers ("AI Service Providers"), including ElevenLabs. Your input, output, and personal information will be shared with and processed by these providers as outlined in this Privacy Notice. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for: Natural language processing.

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties, ensuring high security and safeguards throughout the process.

How Do We Handle Your Social Logins?

In Short: If you choose to register or log in using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using third-party social media accounts (like Facebook or X). Where you choose to do this, we will receive certain profile information from your social media provider — such as your name, email address, friends list, and profile picture, as well as other information you have made public.

We will use this information only for the purposes described in this Privacy Notice. We do not control, and are not responsible for, other uses of your personal information by your social media provider. We recommend reviewing their privacy notice to understand how they collect, use, and share your information.

How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or — if that is not possible (e.g., because it has been stored in backup archives) — we will securely isolate it from further processing until deletion is possible.

How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot promise that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security. Although we will do our best to protect your personal information, transmission to and from our Services is at your own risk. You should only access the Services within a secure environment.

Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of a minor and consent to such minor's use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at support@actionsmatter.org.

What Are Your Privacy Rights?

In Short: Depending on your state of residence in the US or in some regions — such as the EEA, UK, Switzerland, and Canada — you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to: request access and obtain a copy of your personal information; request rectification or erasure; restrict the processing of your personal information; data portability; and not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information.

To exercise these rights, contact us using the details in Section 16.

Withdrawing Your Consent

If we are relying on your consent to process your personal information, you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing before withdrawal, nor processing conducted on other lawful grounds.

Opting Out of Marketing Communications

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in our emails, or by contacting us as described in Section 16. You will then be removed from marketing lists, though we may still send you service-related messages necessary for the administration and use of your account.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information to prevent fraud, troubleshoot problems, assist with investigations, or comply with applicable legal requirements.

Cookies and Similar Technologies

Most web browsers accept cookies by default. You can usually choose to set your browser to remove or reject cookies, though this may affect certain features of our Services. For more, see our Cookie Notice: https://www.actionsmatter.org/cookies/.

If you have questions or comments about your privacy rights, email us at support@actionsmatter.org.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you — and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months.

We only collect sensitive personal information as defined by applicable privacy laws or for purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information.

We will use and retain the collected personal information as needed to provide the Services or for:

• Category H — As long as the user gives us permission to do so.
• Category K — As long as the user provides permission to do so.
• Category L — As long as the user gives permission for us to do so.

Sources of Personal Information

Learn more about the sources of personal information we collect in Section 1 — What Information Do We Collect?

How We Use and Share Personal Information

Learn more about how we use your personal information in Section 2 — How Do We Process Your Information?

Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract. Learn more in Section 4 — When and With Whom Do We Share Your Personal Information?

We may use your personal information for our own business purposes, such as internal research for technological development. This is not considered a "sale" of your personal information. We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. In certain cases, we may decline your request as permitted by law. These rights include:

• Right to knowWhether or not we are processing your personal data.
• Right to accessYour personal data.
• Right to correctInaccuracies in your personal data.
• Right to request deletionOf your personal data.
• Right to obtain a copyOf the personal data you previously shared with us.
• Right to non-discriminationFor exercising your rights.
• Right to opt outOf targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

How to Exercise Your Rights

To exercise these rights, you can submit a data subject access request, email us at support@actionsmatter.org, or refer to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof of valid authorization.

Request Verification

Upon receiving your request, we will need to verify your identity. We will only use personal information provided in your request to verify your identity or authority. If we cannot verify your identity from information already maintained by us, we may request additional information for verification and security purposes.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@actionsmatter.org. We will inform you in writing of any action taken or not taken, including a written explanation of the reasons. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83 permits our users who are California residents to request, once a year and free of charge, information about personal information (if any) we disclosed to third parties for direct marketing purposes. To make such a request, submit it in writing using the contact details in Section 16.

Do Other Regions Have Specific Privacy Rights?

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, including what personal information we collect, from which sources, for which purposes, and other recipients of your personal information.

At any time, you have the right to request access to or correction of your personal information by contacting us using the details in Section 17.

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Australian Information Commissioner or the Office of the New Zealand Privacy Commissioner.

Republic of South Africa

At any time, you have the right to request access to or correction of your personal information by contacting us using the details in Section 17.

If you are unsatisfied with the manner in which we address any complaint, you can contact the Information Regulator (South Africa) at enquiries@inforegulator.org.za.

Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top. If we make material changes, we may notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.

How Can You Contact Us About This Notice?

If you have questions or comments about this notice, contact our Data Protection Officer:

How Can You Review, Update, or Delete the Data We Collect from You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

This page is provided for informational purposes. The full Privacy Notice text governs in all cases. For questions, contact support@actionsmatter.org.